BellClocks.com Business Policies

	bellclocks.com policies

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BellClocks.com is a division of Windward Instruments.

These policies apply to all business conducted by BellClocks.com. Use of this site forms the agreement that you understand and agree to be bound by these policies. Any remedy or action is limited to the court, and jurisdiction, of the point of sale (Starke County, Indiana) only. BellClocks.com (Windward Instruments) reserves the right to revise these policies with or without notice. User is responsible for compliance with all applicable laws in the location from which you access this website, including but not limited to, all applicable export and import laws.

RETURN POLICY
If you are dissatisfied with your purchase for any reason, you may return it within 15 days of receipt for a refund subject to the terms below. Some products are excluded from refunds - please see exclusions below.

Return Authorization is required for all returns.

Please contact us within 15 days of receiving your item for a return authorization. Then properly package and insure your return (we are not responsible for shipping loss or damage). Your return must include all original packaging, manuals, etc., and be in resaleable condition. Upon receipt and verification of acceptable condition, a refund will be issued.

Any documentation included with your item from the manufacturer dealing with returns is ONLY applicable to purchases made directly from the manufacturer. Windward Instruments (Windward Store) return policy supercedes any such documentation as prevailing policy.

TERMS: Return shipping charges are customer responsibility. Original shipping charges and an 18% restocking fee (if applicable) will be deducted from your refund. Our descretionary restocking fee is 25% - 50% and may be applied to order returns on excluded items which we agree to accept. Such returns and fee assessment is at our determination. Refunds are issued by credit transaction back to the credit card used for purchase, or company draft at our discretion. Refunds are normally completed in 3-7 business days, however, please allow up to 30 days for processing.

EXCLUSIONS: The following items are covered by warranty for defect, but are not returnable for refund or credit:

(1) Customized, directly engraved, or personalized items (including re-sized). (2) Ocean Clocks products (3) Tidemaster UK watches. (4) ashortwalk products. (5) Accessory items (mounts, sensors, wiring, etc.). (6) Sale, Discounted, and/or volume orders of any size (solely at our discrection). (7) Government, corporate, and institutional orders (except individual gifts). (8) Chelsea Timemaster instruments.

ORDER CANCELLATION
Order cancellation made prior to payment processing will be handled without charge. All other order cancellations are subject to a 5% processing fee, plus our discetionary restocking fee stated in our return policy above.

RETURNED CHECKS
Checks returned to us non-paid for any reason are subject to a $35.00 fee. Customer notification will be sent by email of such occurrence. Replacement funds for the purchase price, plus $35.00 fee, in the form of credit card or money order payment, will be due to Windward Instruments within 3 business days of notification.

WARRANTY
All items are warranted by the manufacturer. While we are always happy to assist if possible, Windward Instruments is in no way responsible for warranty terms, or relationship between customer and manufacturer, unless specified in the warranty itself. To receive warranty service, please follow the instructions as provided with your item.

SALES TAX
Windward Instruments maintains offices in Indiana. We are required by State law to collect sales tax on all items that are sold, or shipped, to a location within Indiana. The current Indiana sales tax rate is 7.00%.

INFORMATION WARRANTY OR REPRESENTATION
All information provided is without warranty of any kind, expressed or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non infringement. Windward Instruments may provide links or pointers to other websites maintained by third parties. These links are provided for convenience and information only, and user enters at own risk. Windward Instruments is not responsible for, and makes no representation, regarding the information contained in these websites, or that these websites are appropriate for use throughout the world.

DISCLAIMER
Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction at any time by Windward Instruments or the manufacturer. We regret, but are not liable for these errors.

COPYRIGHT
© 2011 Windward Instruments - All rights reserved. All content (and it's arrangement or design) of Windward Instruments websites is subject to copyright and other intellectual property protection provisions. This website may contain images that are subject to the copyright of their providers. The content of the website may not be copied for any use, or distribution, nor may these objects be modified or re-posted in any way, including other websites, without the express written permission of Windward Instruments.

SHIPPING ASSURANCE
All continental U. S. customers receive $7.95 ground shipping on most items. other Method of shipping is calculated using the lowest cost shipping method available (normally UPS or FedEx ground).

In stock orders ship within 1 business day - many the same business day. If you have not received shipping confirmation within 3 business days, please contact us. If you are purchasing a limited edition, pre-order, import, pre-order, or out of stock item, we will provide an estimated shipping date.

We no longer ship internationally. We apologize for any inconvenience.

Transit Time and Delivery Estimates
All delivery estimates provided by BellClocks.com are estimates only, based upon the best information available from the carrier. Shipping and delivery delays are beyond our control, and while unfortunate, no guarantee or warranty is made once a shipment is accepted by any carrier.

Delivery problems (including loss and damage) are the responsibility of the carrier. Customers are bound by procedure(s) of the carrier in any claim, including any associated delay for determination by the carrier. Delivery problems, including loss and damage, are NOT grounds for a claim, refund, or chargeback from BellClocks.com.

The transit time estimates below are for continental U.S. shipments only.

Standard (ground): 1 - 7 business days
Priority (3 day, 2 day): 1 - 4 business days
Express (Next Day): 1 business day to most locations
Motor Freight: 7 - 21 days dependent upon carrier, volume, and type of shipment.

PRIVACY PLEDGE
BellClocks.com (Windward Instruments) is committed to your privacy and security. As part of our basic privacy and security policies, BellClocks.com (Windward Instruments) does not require "registration" of any kind to browse our site, contact us, or to place an order. We strictly limit the use of scripts in our company websites. One of the most common uses of scripting is to provide "animation", which may look nice - but scripting invites hackers, and may provide a "back door" to sensitive information.

We have physical, electronic, and managerial procedures in place to safeguard your information. All customer information is treated as confidential.Windward Instruments does not participate in bulk email solicitations, phone banks, or third party advertisement schemes. Your information is never provided or sold to a third party.

Use of Information
We appreciate your trust, and treat all information carefully and sensibly. We require partner companies, with whom we contract for services, to keep all information received from us confidential.

Security
BellClocks.com utilizes 128 bit Secure Socket Layer (SSL) to safeguard your information, and to provide a secure connection when using our online shopping cart. Our online shopping cart is not "automated" - all credit card transactions are manually retrieved, reviewed, and processed, with random phone verification for additional security.

Credit Card Information
We do not store your credit card number or other sensitive information. For this reason, we request you kindly provide us with your information, including credit card number, each time you make a secure purchase.

AVAILABILITY
Delays in excess of those stated are beyond our control, and are not grounds for order cancellation.

REFUNDS
Windward Instruments issues refunds via Check, PayPal, or Credit Card debit transaction to the Credit Card used for purchase, at our discretion. We endeavor to refund payments in the form received. Please allow for reasonable processing time.

RETURN CREDIT
Customers may elect to receive in-store credit toward purchase for accepted returns. In-store credits are subject to return shipping fees and restocking fees (if applicable). In-store credit must be used within 30 days of issuance. Please notify us at the time of return if you prefer in-store credit, or refund.

EXCHANGES
Please refer to our "No Matter What" return policy for exchanges.

DISCLAIMER
Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction at any time. We regret, but are not liable for these errors.

For Phone Orders: 765-356-8417

Secure 24-hour Online Ordering

Toll-Free Customer Service: 765-356-8417

Mon-Fri: 9:00 am to 6:00 pm EST

Sat: 8:00 am to 12:00 noon EST

Contact Us: service@bellclocks.com

Visit our Company Website at: WindwardInstruments.Com


About Your Order: • Track Your Order • Questions About Your Order • Satisfaction Guarantee	Shipping & Returns Help • Shipping Costs & Times • Our Return Policy	Additional Information: •Help

851 W 500 S
Peru, IN 46970

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